Privacy Policy

Last Updated: 18-Jun-2024

1. Introduction

Wuhan Dimed Laser Technology Co., Ltd. (“Dimed Laser”, “our”, “we” or “us”) respect your right to privacy and personal data protection. Dimed Laser appreciates the interest you have shown in our company, products and services by visiting our websites such as dimedlaser.com or other related communication channels, including, but not limited to, our social media pages, channels, mobile apps and/or blogs (together “Dimed Laser Pages”). This Privacy Policy applies to all the Personal Information Dimed Laser collects online and offline when you interact with Dimed Laser, such as when you visit Dimed Laser Pages, when you use the products or services offered by Dimed Laser, when you purchase products of Dimed Laser, when you subscribe to newsletters and when you contact our customer support, either as a visitor, a customer or a potential customer, or an agent of our suppliers or business partners, etc.

We may also provide you with separate privacy notices to inform you how we collect and process your Personal Information for some specific circumstances like products, services or projects offered by Dimed Laser, for example when you attend our clinical research programs, or when you use our mobile apps. Such separate privacy notices shall in principle prevail over this Privacy Policy if there is any conflict or inconsistency between the separate privacy policies and this Privacy Policy, unless mentioned or agreed otherwise.

The term “Personal Information” in this Privacy Policy refers to information relates to you or allows us to identify you, either directly or in combination with other information that we hold. We encourage you to keep your personal settings and Personal Information complete and current.

Online Activities Data

Dimed Laser may use cookies or similar techniques which store information about your visit to Dimed Laser website to make your online experience and interaction with our websites more informative and supportive. For further information about the use of cookies or similar techniques used and your choices regarding cookies, please read our Cookie Policy.

The Information collected includes:

  • Location;
  • IP Address;
  • Visit Time;
  • Browser.

Download IFU in electric form Data

Dimed Laser provides the IFU in paper form together with the products, and provide the IFU in electric form through the website.

When you want to download the IFU in electric form, Dimed Laser will collect your Name, Email, and Country/City, in order to inform you whenever the IFU has been updated via email.

GET In Touch Data

You can choose to submit any comments, questions, requests, or complaints about our products and/or services, including downloading the Brochures, through “GET in Touch”.

When contacting with Dimed Laser, it is necessary to collect the following data:

  • The country/city;
  • Clinical application;
  • Role (doctor, company contact person, distributor or end-user);
  • Requirements;
  • Whether they have laser product experience and other supplementary information.

We use this Personal Information to respond to your questions, fulfil your requests, resolve your complaints as well as to improve our Dimed Laser Pages, products and services.

All the data processing is based on Regulation (EU) 2016/679 (GDPR). If you find any Non-compliances with this regulation, you can contact the Supervisory authority.

Service providers and other third parties

  • We may share your Personal Information with our third party service providers, in accordance with this Privacy Policy and applicable laws, in order for them to assist us in providing certain services, such as website hosting, information technology and related infrastructure provision, cloud service, order fulfilment, customer service, email delivery, auditing and other services. We will require these service providers to protect your Personal Information that they process on our behalf with contract or other manners.
  • We may share your Personal Information with third parties, for them to send you marketing communications, if you agreed to receive marketing communications from them.
  • We may also share your Personal Information with our business partners where it is necessary for the purposes listed in this Privacy Policy, for example where we may sell a product or offer certain services to you together with our business partners.

Other uses and disclosures

We may also use and disclose your Personal Information as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates or subsidiaries, you or others.

In addition, Dimed Laser may also share your Personal Information to a third party (including any agent, auditor or other service provider of a third party) in the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

During your online journey across Dimed Laser Pages, you may encounter links to other service providers or directly use services offered by third party service providers, which may include social media platform provider, other app developer or other website operator (such as Microsoft, Google, LinkedIn, YouTube, etc.). These contents, link or plug-in are added on our websites for the purpose of facilitating your log-in to our Websites, sharing information to your account on these third party services.

These service providers normally operate independently from Dimed Laser, and may have their own privacy policy, statements or policies. We strongly suggest that you review them beforehand to understand how your Personal Information may be processed in connection with those sites, as we are not responsible for the content of non-Dimed Laser-owned or -managed sites or apps, or the use or privacy practices of those sites. For example, we may use and direct you to a third-party payment service to process payments made through Dimed Laser Pages. If you wish to make such a payment, your Personal Information may be collected by such third-party and not by us and will be subject to the third-party’s privacy policy, rather than this Privacy Policy.

We use cookies or similar technologies when you interact with and use the Dimed Laser Pages – for instance when you visit our websites, receive our emails and use our mobile apps and/or connected devices. In most cases we will not be able to identify you directly from the information we collect using these technologies.
The information collected is used to:

  • Ensure that the Dimed Laser Pages function properly;
  • Analyze Dimed Laser Pages usage so we can measure and improve performance of Dimed Laser Pages;
  • Help better tailor advertising to your interests, both within and beyond Dimed Laser Pages.

For further information about the use of cookies or other similar technologies used and your settings regarding cookies, please read our Cookie Policy.

Subject to applicable laws and regulations, you may have the following rights in relation to your Personal Information we hold: access, rectification, erasure, restriction on processing, objection to processing, withdrawal of consent, and portability. More specifically, you could submit a request to access certain Personal Information we maintain about you; request us to update, correct, amend, erase or restrict the processing of your Personal Information. Where provided by law, you may withdraw consent you previously provided to us or object at any time to the processing of your Personal Information on legitimate grounds relating to your situation, and we will apply your preferences going forward as appropriate. Besides the options available in various Dimed Laser Pages, such as the unsubscribe option contained in promotional emails, the possibility to access and manage your Dimed Laser Account Data after you log in, to request to exercise these rights, you may also directly contact Dimed Laser as indicated in the How to Contact Us section of this Privacy Policy.

We will respond to your requests in accordance with applicable laws within one month of receipt of the request and we may need to ask you to provide additional information to verify your identity. Please also understand that under some circumstances we may not be able to respond to your requests for some lawful grounds under applicable laws, for example where the response to your requests may make us violate our legal obligations.

In your request, please make clear what Personal Information you would like to access or have changed, whether you would like to have your Personal Information limited from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Information.

If Dimed Laser does not take action on the your requests, We will inform you without delay and at the latest within one month of receipt of the request of the reasons for not taking action and the possibility of lodging a complaint with a supervisory authority and seeking a judicial remedy. Please note that all your requests of processing your personal data shall be provided free of charge. Where requests from a data subject are manifestly unfounded or excessive, in particular because of their repetitive character, Dimed Laser may either: charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or refuse to act on the request.

Dimed Laser uses a variety of technical and organisational measures and procedures under the guidance of ISO/IEC 27001 information security management system (ISMS) to protect your Personal Information. For example, we implement access controls, use firewalls, secure servers and we anonymize, pseudonymise or encrypt certain types of data, such as financial information and other sensitive data. Furthermore, Dimed Laser will regularly test, assess and evaluate the effectiveness of the technical and organisational measures to ensure the security of your Personal Information. You have the responsibility to properly keep your account name and password safe.

Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

Unless indicated otherwise at the time of the collection of your Personal Information (e.g. within a form completed by you), we will store your Personal Information for a period of time that is necessary (i) for the purposes for which they were collected or otherwise processed as specified in this Privacy Policy, or (ii) to comply with legal obligations (such as retention obligations under tax or commercial laws), depending on which one is longer.

Dimed Laser claim that your Personal Information will not be transferred to any third countries or international organisations. Otherwise, you can contact the Supervisory authority.

While Dimed Laser Pages are not generally targeted at minors under the age of 18, it is Dimed Laser’ policy to comply with the law when it requires parent or guardian permission before children’s Personal Information is collected, used or disclosed. If we become aware that we have collected Personal Information from a minor, we will immediately delete the data from our records.

Dimed Laser strongly recommends parents or guardians to take an active role in supervising the online activities of their children. If a parent or guardian becomes aware that his or her child has provided us with his or her Personal Information without their consent, please contact us as specified in the How to Contact Us section of this Privacy Policy.

The services that Dimed Laser provides are always evolving and the form and nature of the services that Dimed Laser provides may change from time to time without prior notice to you. We reserve the right to change or update this Privacy Policy from time to time to reflect these changes in our services as well as updates in applicable laws and will post any material revisions on our websites.

We will post a prominent notice on our privacy policy page to notify you of any significant changes to this Privacy Policy and will indicate at the top of the notice when it was most recently updated.

Contact us at [email protected] if you have any questions, comments, concerns or complaints related to your Personal Information held by us or in case you wish to exercise any of your data privacy related rights. Please note that this email address is strictly for privacy related queries.

Alternatively, you always have the right to approach the competent data protection authority with your request or complaint.